Tazewell County Consolidated Communications TC3

Job Description




Reports to: DIRECTOR
FLSA Status:


The employee in this position assists the Director in overseeing and managing 2 regional 9-1-1 Public Safety Answering Points (PSAPs) providing dispatch for multiple law enforcement, fire, and ambulance services within Tazewell County.  The Assistant Director provides support in the planning, organizing, staffing, direction, training and technology used to operate the PSAPs.


The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  TC3 retains the right to modify or change the duties or essential functions of the job at any time.

  • Performance of the duties of the Director position if the Director is absent
  • Performs direct supervision of the Data and Communications Systems Manager
  • Performs direct supervision of the Training-Quality Assurance Manager
  • Performs direct supervision of 3 Shift Managers.
  • Maintains a working knowledge of PSAP dispatch duties and operation of support systems.
  • Is available to deal with operational problems on a 24 hour-a-day, on-call basis.
  • Investigates or supervises the investigation of operational problems and complaints.
  • Assists in the preparation of system policy and procedure directives and assures that such are adhered to by subordinate staff members.
  • Coordinates the hiring process, assists in the evaluation, promotion and demotion process.
  • Evaluates the performance of supervised staff members and takes disciplinary actions which may include suspension and termination of employment.
  • Administers FMLA.
  • Reviews and approves the scheduling of all full and part-time staff members.
  • Insures the minimum staffing levels are maintained.
  • Prepares necessary reports and provides for timely sharing of information.
  • Assists in research and planning efforts, coordinates and monitors assigned projects of subordinate staff members.
  • Maintains a positive and effective professional relationship with the TC3 Operations Committee, the Governance Board and members of TC3 client agencies.
  • Represents TC3 at required community events.
  • Participates in collective bargaining negotiations and grievance procedures.
  • Attends scheduled staff and routine operational meetings.
  • Performs other job tasks and self-development activities as necessary or as required by the Director.


  • Working knowledge of PSAP operation.
  • Knowledge of and operational/administrative abilities with public safety technology systems including two-way voice radio, E9-1-1/telephone, computer-assisted dispatch, mobile data, audio logging, IP based networks, microwave systems and related software.
  • Knowledge and skill in managing personnel in compliance with applicable laws and policies.
  • Ability to express oneself clearly and concisely in both written and oral communications and comfortable in representing TC3 to individuals, public and private/professional groups.
  • Understanding and skill in use of Microsoft Office based documentation software.
  • Possess complete integrity.
  • Able to lead by example and committed to a high level of professional and personal performance and achievement.
  • Possess an open participative style of management which encourages the input and interest of others.
  • Able to make and implement decisions in a timely, efficient, tactful and diplomatic manner.
  • Ability to develop and maintain a team spirit in others.


Age, Education and Experience:

  • Be 21 years of age or older.
  • Possess a High School diploma or GED.
  • Have a minimum of five (5) years of telecommunications experience in a 9-1-1 Public Safety Answering Point with at least three (3) years progressive experience in a supervisory or training position; or, a combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the job functions listed above.

Licenses and Certifications:

  • Must achieve and maintain L.E.A.D.S. certification.
  • Must achieve and maintain EMD certification
  • Must possess a valid state-issued Driver’s License

Examinations and Personal History:

  • Eligible for the above licenses and certifications as identified thorough background investigation
  • Suitable for stated supervisory responsibilities as evidenced by psychological examination
  • Suitable for stated physical demands as evidenced by medical exam
  • Free of debilitating drug use and addiction as evidenced by medical drug screening.


  • Ability to use hands and fingers to operate TC3 systems in a standing or sitting position.
  • Ability to speak the English language, hear and understand words spoken by others. 
  • Ability to walk or otherwise navigate within TC3, public and private facilities.
  • Ability to occasionally reach above counter levels with hands and arms. 
  • Ability to occasionally lift and/or move up to 25 pound items or packages.
  • Adequate close, distance, peripheral and color vision with adequate depth perception and ability to adjust focus to operate TC3 systems.
  • Ability to work in an environment with moderate to loud noise levels.

Persons with ADA qualified disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations.  If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.