Tazewell County Consolidated Communications (TC3)
Characteristics of the Job:
Under the direction of the Tazewell County Consolidated Communications Governance Board, the Director provides leadership, management and oversight of the TC3 governmental organization. The Director works with the recommendations of the TC3 Operations Committee to insure client agency needs are met.
Examples of Significant Duties and Responsibilities:
Coordinates and oversees the staff operation of each center to provide reliable and accurate call-taking, dispatch and informational services for citizens, law enforcement, fire and emergency medical services (EMS) in compliance with Illinois 9-1-1 regulations, internal policies and operational procedures. Must be able to accommodate scheduling demands of managing in a 24 x 7 environment. Must be willing and able to be “on-call” at all times unless specific times are otherwise approved by the Governance Board.
Responsible for and oversees the administration of TC3, its collection of revenues, maintenance, distribution and auditing of funds; insuring the integrity of staff and timely preparation of Federal and State reports, filings and documentation.
Responsible for the preparation of the TC3 budget and monitors the status of accounts, making periodic reports to the Governance Board of the current financial status and standing.
Oversee and be responsible for the accurate recording, archive preservation, review and analyses of TC3 activities with timely response to official requests for information and court subpoenas.
Responsible for the creation, implementation, explanation, training, oversight, enforcement and evaluation of operational policies, procedures and provisions for communication operations; periodically meeting and reporting to the Operations Committee; insuring compliance with applicable laws, regulations, requirements, standards and practices.
Responsible for the installation and proper operation of communications equipment, computer technology, furniture, fixtures, facilities and security including oversight and coordination of system administration, repairs, maintenance and replacement.
Monitors and assists TC3’s compliance with its mission, core values and progress toward its stated goals and objectives, making periodic reports to the Governance Board.
Oversee the hiring, transfer, promotion, discharge, lay-off, suspension, recall, evaluation and discipline of employees; address employee grievances; or recommend any of these actions in compliance with law and any employment agreements in effect.
Makes provision for the receipt, recording, evaluation and investigation of all complaints made to TC3 regarding its provided services; ensuring quick, complete and fair resolution.
Serve as TC3’s primary liaison; meeting with and responding to the needs and concerns of the public, TC3 member agencies and municipalities, the Tazewell County ETSB and role peers in adjacent counties and cities to insure that their issues are addressed fairly and in a timely manner.
Oversee the development and maintenance of emergency and contingency plans including the responses to emergency situations considering prevailing and anticipated threats, risks and circumstances.
Performs any other duties assigned by the Governing Board.
Training and Experience
Bachelor’s degree or equivalent from an accredited college or university in Criminal Justice, Public Administration, Business Administration or other related field and six (6) years progressively responsible experience in emergency communications dispatching, including three (3) years progressively responsible supervisory experience in the public safety and/or local government field; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Knowledge, Skills and Abilities
Comprehensive knowledge of acceptable practices and standards of public safety communications dispatching and records management systems; of the laws and regulations that impact the work performed; extensive knowledge of emergency communications dispatching of police, fire and EMS personnel; thorough knowledge of E-911 systems, radio systems, computer aided dispatch (CAD) and other technology providing supporting roles in the communications process; general knowledge of working police, fire and EMS operations.
Demonstrated knowledge of supervisory and leadership principles; business unit operations and requirements; employee management; budgeting principals and planning;
Skill in public employee labor relations and in maintaining effective working relationships; skill in preparing reports and documentations using Microsoft Outlook, Word, Excel and PowerPoint software; in analyzing and solving problems; written and verbal communications; completing accurate financial and operational information reports, specifically budgeting and financial reporting; contract administration; skill in researching, implementing, maintaining and learning new systems and instructing subordinates; maintaining highly confidential and detailed records systems.
Ability to maintain absolute confidentiality of the materials and situations encountered on the job; develop, read, analyze and interpret complex documents such as policies, regulations, instructions, procedure manuals, schedules and labor agreements; respond effectively to sensitive inquiries or complaints; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers, officials, employees and the general public; define problems, collect data, establish facts and draw valid conclusions; identify and determine causes of problems or inefficiencies; implement budgets of considerable dollar value; and think and act appropriately and quickly in emergency situations.
Required Licenses, Certifications and Registrations
Valid state-issued auto or truck Driver’s License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this job, the employee is frequently required to sit, use hands and fingers to operate equipment, talk and hear well. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.
Must reside in Tazewell County within one year from the date of hire.