Tazewell County Consolidated Communications TC3

Training Q/A Manager

TC3 Position

Training and Quality Assurance Manager – Tazewell County Consolidated Communications (TC3)

The Training and Quality Assurance Manager is responsible for identifying, planning, developing, scheduling, conducting or contracting 3rd party training for new and existing TC3 staff performing telecommunications duties.  In coordination with (3) 9-1-1 Shift Managers, responsible for monitoring the activities of Telecommunications staff, identifying issues related to exemplary or deficient performance and review of supervisory evaluations.  This position serves as the primary contact and administrator of the TC3 Emergency Medical Dispatch program, including certification and licensing of Telecommunicators, coordination of continuing education and quality assurance reviews.

The full Job Description for the Training and Quality Assurance Manager position may be found on the page link to the left.