Telecommunicator – Tazewell County Consolidated Communications (TC3)
The Telecommunicator is responsible for answering incoming telephone calls, determining the nature and location of the incident, complaint or request; identifying the proper units to respond and using a communications system to alert and dispatch the units. In addition, the Telecommunicator may provide pre-arrival medical instructions to the caller and other information to the responding units. The Telecommunicator records the information into TC3’s computer system and maintains a current view of the status of controlled units.
The nature of the job entails working a shift during a 24-7 operation which periodically includes working on week-ends and holidays. The level of work activity varies without a standard or predictable metric of when a peak or lull may occur. The Telecommunicator deals with major and minor incidents involving people who may be excited, emotionally unstable or depressed, physically injured or otherwise traumatized.
The full Job Description of the Telecommunicator can be accessed using the tab on the left.